Pro-Vigil Receives Five Diamond Monitoring Center Designation

Pro-Vigil earns 'TMA Five Diamond Monitoring Center' designation, highlighting our commitment to excellence and top-tier customer service in security.
Pro-Vigil Security Operations Center (SOC)

At Pro-vigil, we are dedicated to providing unparalleled accuracy and uninterrupted service to customers nationwide through our comprehensive video surveillance solutions. At the core of our mission is having skilled monitoring professionals and top-notch facilities to ensure we’re always meeting customer needs. That is why we’re excited to share that we’ve achieved a significant milestone, receiving the esteemed “TMA Five Diamond Monitoring Center” designation from The Monitoring Association (TMA). This recognition comes hot on the heels of our Surveillance Operations Center (SOC) being certified by UL Solutions (UL), cementing our position as a leader in the security industry.

The Five Diamond designation underscores Pro-Vigil’s unwavering commitment to excellence and our adherence to the highest security standards across five key areas:

  1. Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices.
  2. Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL, and UL.
  3. Commitment to raising the industry standards through TMA membership and participation in its activities.
  4. Commitment to reducing false dispatches.
  5. Commitment to the highest levels of customer service.

So why does this matter? This new recognition, paired with our recent SOC UL certification, is further validation that our virtual guards and monitoring professionals are adequately equipped and providing the highest levels of service day in and day out. Our teams play a crucial role in delivering a one-two punch to criminals by relentlessly detecting and deterring theft and vandalism at customer sites. Whether they are deploying flashing lights or recorded audio messages warning bad actors to leave, our monitoring professionals are at the forefront of safeguarding locations that matter most.

Check out our press release for more information on what it takes to receive “TMA Five Diamond Monitoring Center” designation.

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Security | Surveillance | Management | Compliance | Inspection
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