Quick Answer
Pro-Fit™, Pro-Safe™, and Pro-View™ are the three components of Pro-Vigil’s remote video monitoring platform. Pro-Fit ensures that every camera and deterrent remains online, Pro-Safe turns footage into real-time active threat detection and response, and Pro-View makes sure that Pro-Vigil customers have direct access to their own system.
Key Takeaways:
- Pro-Fit continuously monitors every connected device (e.g., cameras and audio-visual deterrents) and attempts to self-heal issues before alerting a technician
- Pro-Safe pairs AI motion detection with human monitoring agents to deter 97% of intruders before a crime ever happens
- Pro-Safe analyzes 80 million video clips every month to improve its AI machine learning capabilities
- Pro-View gives customers things like live camera access, footage retrieval, and crime prevention reports automatically, with no need to file a request ticket
- All three connect through the same Customer Portal, meaning that you can access device health, deterrence events, and footage all from one place
If you look at the top navigation bar of this site, you’ll see a section called “The Platform.” Beneath it, you’ll see three options: Pro-Fit, Pro-Safe, and Pro-View. These aren’t competing tiers of our service, nor are they add-ons you have to choose between when onboarding. They’re core, indelible parts of the Pro-Vigil platform, and each one handles a different, equally critical part of the job of keeping your property safe.
| Platform | Focus | What It Does | Who Interacts With It |
| Pro-Fit™ | Device uptime and health | Monitors equipment continuously, attempts to self-heal issues, dispatches a technician if it can’t fix the problem | Pro-Vigil’s technicians and support staff |
| Pro-Safe™ | Threat detection and deterrence | Analyzes behavior in real time and routes suspicious incidents to security personnel, activates deterrents, escalates to police if needed | Pro-Vigil’s virtual guard team |
| Pro-View™ | Customer visibility and control | Provides customers with things like live camera access, crime prevention reports, activity scheduling, and more | Any business owner or manager who has permissions |
What Pro-Fit Does: Keeping Your System Online
A security system is only as good as its uptime; a silent, inactive camera does nobody any good.
Pro-Fit is Pro-Vigil’s device lifecycle management platform – it continuously checks every camera and audio/visual deterrent on a site rather than needing someone to notice “hey, why is this screen black?”
Pro-Fit is able to resolve most issues without ever needing to involve a human being. When it can’t, Pro-Fit opens a support ticket automatically and Pro-Vigil’s team steps in remotely, escalating to an on-site technician visit only when all else fails.
Device Goes Offline → Issue Detected → Self-Heal Attempted → Auto Ticket (If Unresolved) → Remote Troubleshooting → Field Visit (If Necessary) → Back Online
Pro-Vigil Tip: A camera that’s been offline for weeks can’t help during an active break-in, it just creates a blind spot nobody knew existed. Pro-Fit’s value comes in catching that gap before a customer does.
What Pro-Safe Does: Turning Footage Into Action
Pro-Safe is the place where tireless AI and human judgment meet.
A Pro-Vigil camera setup observes your property or properties after business hours (we process more than 80 million video clips per month – that’s more than YouTube!). It triggers any time it detects motion… but most of the time, that motion is completely innocuous. It’s a neighborhood animal, it’s a plastic bag blown in the wind, it’s a lost motorist pulling up to your gate for 2 minutes while they check their phone for directions – you get the picture.
A human guard can’t possibly react to all of these potential alerts without growing overwhelmed and finding it hard to maintain interest and full alertness over the course of a shift. That’s simply human nature. So, Pro-Safe filters out the irrelevant ones and only forwards to the human agent the incidents worth reviewing.
The security technician can then trigger visual and audio deterrents immediately and alert the trespasser that they have been noted – a combination that deters 97% of intruders. If the threat persists, escalation protocols can bring on law enforcement, if necessary.
As Satish Raj, Pro-Vigil’s Chief Technology Officer, put it: “Standalone analytics or smart cameras that don’t feed into a clear escalation path – where human monitors, deterrents and law enforcement are involved – provide little value if they’re not working harmoniously. [It is] about orchestration: how all of these pieces work together to deliver reliable, measurable security outcomes.”
Motion Detected → AI Analysis → Agent Review → Deterrents Activated → Customer Contacted (If Needed) → Authorities Alerted (If Needed)
Pro-Vigil Tip: When evaluating security vendors, if they offer AI-powered monitoring, ask them what happens after their system flags something. If the answer stops at “an alert gets sent,” that’s a simple notification system ,and you can do better.
What Pro-View Does: Putting Customers In Control
The nice part about having an active monitoring provider like Pro-Vigil is that if you don’t want to think about your security, you don’t have to. But what if you want to check your cameras? What if you want to pull up footage of a previous security incident? What if you bolt awake in bed realizing that there’s a delivery scheduled for 1 a.m. and you didn’t tell your provider that the big van entering your parking lot is legitimate?
Pro-View is Pro-Vigil’s customer-facing platform. It’s a mobile-first portal that puts an owner’s entire security system in their pocket. Using Pro-View, a customer can arm or disarm their site, watch live video from any camera, pull footage from a specific point in time, view crime prevention reports, and schedule planned activities like deliveries or after-hours access.
More importantly, they can do it all on their own without filing a ticket so that someone else has to pull the footage.
Pro-Vigil Tip: If a security vendor’s process for letting you review your own footage involves you going through their support queue, think twice before you sign that contract, because that can get frustrating.
A Cohesive, Unified Security Platform
So, we’ll confess – the title of this article is a little misleading. There’s no “Pro-Safe vs. Pro-View” or “Pro-View vs. Pro-Fit” or anything of the sort. You don’t have to choose between them; they’re simply three functions available in one holistic deployment.
Pro-Fit keeps the hardware online so there’s a live feed to watch in the first place; Pro-Safe monitors that feed and determines what needs a human response; Pro-View gives our customers a window into the entire process and lets them manage it as needed.
Every Pro-Vigil deployment includes Pro-Fit, Pro-Safe, and Pro-View working together in a single system to protect your property and business. Contact us today to learn more.
Pro-Vigil Platform FAQs
No. They're three functions of the same Pro-Vigil deployment rather than separate products, so our customers don’t have to select one over another. When you become a Pro-Vigil customer, you get all three.
Both. Pro-Safe's AI filters footage in real time, but a trained monitoring technician reviews flagged activity and makes any call on response, e.g., activating deterrents or contacting authorities. Rather than replacing the human guard, the AI ensures they see only the most critical moments worthy of notice.
Pro-View is built mobile-first, so a business owner can arm or disarm a site, check live cameras, or pull footage from a phone as easily as they can from a desktop PC.
Pro-Fit's monitoring runs continuously regardless of what else is happening on-site, so a dropped camera or dead deterrent gets flagged and worked the moment it happens rather than waiting for a scheduled check.
