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Business Hours

Office & Lobby Hours

Mon – Fri: 8am – 5pm
Sat & Sun: Closed

Phone Support

Available 24/7

Monitoring Hours

Fully unique to your business. Contact us for more details.

Our Locations

In 2023 Pro-Vigil expanded its headquarters with the Surveillance Operations Center (SOC). Offering a trifecta of protection, our customers can sleep better knowing we are keeping their properties protected.

Headquarters

4646 Perrin Creek, #280, San Antonio, TX 78217

Surveillance Operations Center

84 NE Interstate 410 Loop, San Antonio, TX 78216

Security & Compliance

UL-Certified Security Operations Center

Pro-Vigil’s UL Certification reflects our commitment to meeting rigorous safety, reliability, and operational standards recognized throughout the security industry. UL-certified monitoring and equipment are evaluated against strict performance requirements to help ensure dependable operation when it matters most. 

The Monitoring Center’s Five Diamonds Designation

This designation recognizes our commitment to the highest standards in professional monitoring, including ongoing operator training, industry certifications, and exceptional response protocols. For Pro-Vigil customers, it means confidence that every alarm and security event is handled by highly trained professionals dedicated to fast, accurate, and reliable protection 24/7.

AICPA SOC 2 Type II

Pro-Vigil has completed a SOC 2 Type II examination for the Security Trust Services Criteria. The independent audit evaluated the design and operating effectiveness of controls supporting Pro-Vigil’s video surveillance and monitoring platform, including security, risk management, access controls, monitoring, and operational processes. SOC 2 examinations are conducted under standards established by the American Institute of Certified Public Accountants (AICPA) and are widely recognized as an important benchmark for operational and information security maturity.