Pro-Vigil customers are serious about security. They hire Pro-Vigil to monitor their assets 24×7 so nothing is left unguarded. But there are things that happen in the background to make the Pro-Vigil system as effective as possible. Much of it can be managed either through the Pro-Vigil web portal or by calling customer service. The savviest of customers, though, take things a step further and use the Pro-Vigil mobile app so security is with them round-the-clock, and they can do many things themselves rather than calling customer service.
Here are some of the most popular functions in the Pro-Vigil mobile app:
Arm/Disarm – This enables users to arm or disarm the security system when they plan to be on-site during monitoring hours. This is important because failure to do so can cause the system to issue a false positive alert. It will see a human on site and treat them like an intruder, even if that human is supposed to be there. If someone is planning to be on site, mobile users can disarm the system so such an alert will not be issued when they arrive. This saves resources both in the security operations center and with the customer because users don’t have to explain to anyone what they are doing on-site.
Planned Site Activity − Similar to the arm/disarm function, the mobile app can be used to set monitoring hours and, up to two hours in advance, block out time when you know someone or some organization will be on-site. So, if a cleaning crew or some other third party is planning to be on-site, users can enter this information into the “planned site activity” function of the mobile app and the system will know to accommodate the visitors. This too eliminates false positive alerts on people who should be on the property.
Crime Prevention Statistics − This provides an easy-to-read dashboard tracking monthly security data from current events, historical data, video clips and more. It’s a simple way to know if your security strategy is working, or if it needs work. You can review all the incidents that Pro-Vigil has assisted with and prove that you are getting value from your Pro-Vigil remote video offering.
Live Views − As one might expect, this is an easy way to get views from cameras on a site. Users can also track events based on activities taken. It is an easy way to get real-time information on the state of security, or anything else the cameras might see, like snow if a storm hits, or if that delivery you were waiting for showed up on time.
The Pro-Vigil mobile app is a smart way to bring security with you, and to make any system changes on the spot. Customers can download the app from the Apple Store and they can also learn more about the app.
