Pro-Fit is a proactive device lifecycle management platform built into every Pro-Vigil deployment. It continuously checks the health of connected security equipment rather than relying on someone to notice a problem on their own. Every device on-site (e.g., cameras, audio deterrents, visual deterrents, etc.) gets monitored the same way, 24/7, not just on a periodic schedule.
When something goes offline, Pro-Fit works through a set escalation path:
- The system first attempts to self-heal the device on its own
- If that doesn’t fix it, a support ticket is generated so Pro-Vigil’s team can troubleshoot remotely
- If remote troubleshooting can’t resolve the issue, a technician gets scheduled for an on-site field visit
A camera that’s quietly gone dark can leave a property unmonitored for days or weeks before anyone notices, especially for an operator managing several sites who can’t realistically check every feed at every location. Pro-Fit closes that gap by catching the failure within minutes instead of waiting for the next scheduled inspection to stumble onto it.
